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Home > FAQ

Frequently Asked Questions
 
How does Monster Trading Company protect my privacy?   
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Monster Trading Company site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Monster Trading Company site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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How is my privacy protected on other web sites?   
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Zombie Trading Company is not responsible for the actions of third parties.
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How much do you charge for sales tax?   
We charge the applicable sales tax for orders delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. The current sales tax percentage for Kentucky is 6%.
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Monster Trading Company Conditions   
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Monster Trading Company signs them or not. We reserve the right to make changes to this site and these conditions at any time.
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What credit cards do you accept?   
We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
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What happens when an item is out-of-stock?   
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after 5:00PM and for orders received on Saturday, Sunday or any major holiday. There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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What if I have a multiple product order?   
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first item(s) shipped on a multiple shipment order.
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What is your copyright and trademark policy?   
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Monster Trading Company ., Copyright © 2013, ALL RIGHTS RESERVED. 
 
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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What is your policy on mis-quoted prices on listed items?   
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Monster Trading Company shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Monster Trading Company shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Monster Trading Company shall immediately issue a credit to your credit card account in the amount of the amount charged.
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What is your return poilicy?   
Monster Trading Company accepts all returns on items that are defective, unopened or if we shipped you the wrong product.
 
Your business is important to us and customer service is our number one priority!
 
If we ship you the wrong size, color or item we will be more than happy to exchange your item for the correct product at no extra charge. We will always refund your money upon reception of the returned product as long as they meet the description above.
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When will I receive my order?   
Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders that are accepted on Saturday and Sunday and are subject to weekend delivery schedules.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Monster Trading Company or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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